Politique d’expédition
Shipping & Delivery Policy
Welcome to our store! To ensure you clearly understand the information related to order delivery, we have formulated the following shipping policy. This policy applies to all orders placed through the store; placing an order is deemed as your acceptance and agreement to the terms of this policy.
I. Order Processing Time
1. Our order processing cycle is 1-3 business days (excluding weekends and public holidays). After your order is confirmed and paid, we will complete the processes of product inspection, packaging and shipment within the specified time.
2. If you complete the payment before 17:00 on the same day, we will do our best to process the order on the same day; orders paid after 17:00 will be processed on the next business day.
3. In case of promotional activities, surges in order volume, or force majeure factors such as special weather, the order processing time may be extended to 3-5 business days. We will notify you in advance through store announcements or emails.
II. Shipping Coverage & Delivery Time
1. Shipping Coverage: We currently offer shipping services to most countries and regions around the world. The specific deliverable countries/regions are subject to the display on the checkout page. We temporarily do not provide shipping services to some countries/regions with restricted logistics and high customs risks (such as war-torn areas and some African countries).
2. Shipping Methods & Estimated Delivery Time:
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Shipping Region
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Shipping Method
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Estimated Delivery Time
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North America (USA, Canada)
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Standard Shipping / Express Shipping
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Standard: 7-12 business days; Express: 3-5 business days
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Europe (EU Member States)
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Standard Shipping / Express Shipping
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Standard: 8-15 business days; Express: 4-7 business days
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Asia-Pacific Region (Australia, New Zealand, Japan, etc.)
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Standard Shipping / Express Shipping
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Standard: 6-10 business days; Express: 3-6 business days
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Other Regions
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Standard Shipping
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15-30 business days (subject to actual local logistics delivery time)
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3. The above delivery time is the estimated shipping time after the order is shipped, excluding order processing time and customs clearance time. International orders may be delayed due to customs inspection, local logistics holidays and other factors, which are not considered as delivery delays.
III. Shipping Fee Rules
1. Shipping Fee Calculation: Shipping fees are automatically calculated based on the weight of the ordered products, the shipping destination and the selected shipping method. The specific amount will be displayed on the checkout page.
2. Free Shipping Policy:
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North America: Free standard shipping is available for orders over $48;
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Europe: Free standard shipping is available for orders over €35;
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Other Regions: Free standard shipping is available for orders over $100.
3. Special Fees: Additional remote area surcharges may apply to remote areas, and the specific fees will be automatically added during checkout; import duties, value-added taxes and other related taxes for international orders shall be borne by the recipient, and we shall not be responsible for such fees.
IV. Order Tracking & Inquiry
1. After the order is shipped, we will send you a shipping notification email containing the tracking number. You can check the shipping progress through the "My Orders" page on the store or the official website of the corresponding logistics carrier.
2. If you cannot find the logistics track within 5 business days after the order is shipped, or have any questions about the shipping progress, please contact us in a timely manner via the store's customer service email, and we will assist you in verifying the situation.
V. Shipping Instructions for Returns & Exchanges
1. Return Period: You can apply for a return within 30 business days from the date of product delivery (excluding final sale items, customized products and intimate underwear without quality issues; such products will not be returned if there is no quality problem after sale).
2. Return Conditions: The returned products must be in an unused, unwashed state with intact original packaging, complete tags and accessories, and free of stains, damage or odors. Due to the particularity of the underwear category, we will refuse the return application if the product has been worn or affects secondary sales.
3. Return Shipping Fees:
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For returns caused by product quality issues (such as damage, defects, wrong delivery), the return shipping fee will be borne by us. After we confirm that the returned product is correct, we will reimburse you for the reasonable return shipping fee (shipping certificate is required);
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For returns caused by personal reasons (such as inappropriate size, dislike of style), the return shipping fee will be borne by you, and the customs duties, clearance fees and other expenses incurred during the return process will also be borne by you.
4. Exchange Process: If you need to exchange the product, you can first apply for a return. After we receive the returned product and confirm it is correct, you can re-place an order to purchase the required product; or you can directly contact customer service to negotiate the exchange. The shipping fee for exchange shall be implemented in accordance with the return fee rules.
VI. Special Case Instructions
1. Order Loss/Damage: If the product is lost or damaged during transportation, you need to contact us within 7 business days after confirming the loss or receiving the damaged product, and provide the order number and clear photos of the damaged product. We will arrange a reshipment or refund for you after verifying the situation.
2. Wrong Address: Please carefully check the shipping address information when placing an order. If the order delivery fails, is returned or lost due to incorrect or incomplete address provided by you, the secondary shipping fee, return shipping fee and other expenses incurred will be borne by you, and we will not be responsible for related losses.
3. Force Majeure: In case of shipping delays, order cancellations and other situations caused by force majeure factors such as natural disasters, wars, customs policy adjustments, and logistics strikes, we will do our best to assist you in handling them, but will not be liable for any direct or indirect losses arising therefrom.
VII. Contact Us
If you have any questions about shipping-related matters, you can contact us through the following methods:
Customer Service Email: contact@curvecove.com
Working Hours: Monday to Friday 9:00-18:00 (Time Zone: GMT+8)
We will reply to your inquiry within 24 working hours.
*The final interpretation right of this shipping policy belongs to our store. We will update this policy irregularly according to operational conditions and changes in shipping policies. The updated policy will be posted on the store's announcement board and will take effect immediately after posting.*